Terms and Conditions

Welcome to TribElle, an online pharmacy dedicated to women's health and well-being. By accessing our website (TribElle.co.uk), using our services, or purchasing our products, you agree to these Terms and Conditions. Please read them carefully.

1. About Us

TribElle Ltd is a UK-based online pharmacy specialising in women's health. We provide prescription and non-prescription medicines, health products, and medical advice via online and video consultations with licensed healthcare professionals.

The TribElle website is owned and operated by TribElle Limited, registered in the UK at 26 Cherry Orchard Road, Bromley with the company number: 16128081. If you have any questions about our website please contact us: Email:contact@tribelle.co.uk

We operate under the regulations of the General Pharmaceutical Council (GPhC) and Medicines and Healthcare products Regulatory Agency (MHRA), ensuring our services comply with UK healthcare and pharmacy laws. The clinical and dispensing services are provided by qualified UK pharmacists who are registered with the General Pharmaceutical Council (GPhC) and comply with all standards and regulations.

2. Eligibility and Use of Services

By using our services, you confirm that:

• You are at least 18 years old.
• You are a UK resident (our services are not available outside the UK unless stated otherwise).
• You are legally allowed to purchase medication in the UK.
• You will provide accurate and complete personal and medical information.
• You understand that online consultations do not replace in-person doctor visits.
• You will use our products responsibly and in accordance with healthcare advice.

We reserve the right to:

• Decline service if we suspect fraudulent activity, identity misuse, or unsafe medication use.
• Suspend or terminate your account if you fail to comply with these terms.

3. Medical Consultations and Prescriptions

• All prescriptions are issued by licensed UK prescribers after a clinical assessment.
• A prescription will only be provided if the prescriber determines that the medication is safe and appropriate for you.
• If a prescription request is denied, you will be informed and may be advised to consult a GP.
• You must provide honest and complete medical information in online consultations.
• Your prescription history may be checked with NHS and private pharmacy records to ensure safety.
• Our pharmacists and prescribers may refuse to issue medication if there are concerns about safety, misuse, or interactions with other drugs.
• Restrictions on safe use quantities may apply.

4. Ordering & Payment

Placing an Order

• Orders must be placed via our website (TribElle.co.uk) or any platform approved by us.
• Verification of ID and age will be undertaken by a third party contractor, AgeChecked. If verification fails, a photo ID will be requested to confirm you are over 18 years old.
• For prescription medicines, you must complete an online consultation. Our pharmacy will dispense all medicines. Medicines will be dispatched normally within 1-2 working days of the clinician and pharmacist authorising the prescription. Our clinical team may have additional follow up questions and may wish to speak in person to discuss a medication or condition with you. This may delay approval and dispatch of your order.
• Orders are only processed once the prescription is approved.
• Non-prescription products can be purchased directly, but we may provide usage guidance.

Payment & Pricing

• Payments must be made through our secure online payment system using credit/debit cards.
• Prices include VAT where applicable.
• We reserve the right to change product pricing, offers, or discounts without prior notice.
• If a payment is unsuccessful, the order will not be processed.

Order Confirmation

• Once payment is completed, you will receive an order confirmation email.
• If you do not receive confirmation, please contact customer support before re-ordering.
• We have no obligation to supply quantities exceeding the permitted maximum limit.
• We reserve the right to reject any order.

Delivery and Shipping

Tribelle Pharmacy will dispense all medicines and orders will be dispatched within 1-2 days of the clinician and pharmacist authorising the prescription. If our clinical team has additional follow up questions and wish to speak in person to discuss a medication or condition with you, a delay in approving and dispatching your order may occur.

All medicines are delivered by Royal Mail Post or one of our other courier partners. Prescription orders are only dispatched after clinical approval. Some medications require a signature upon delivery. It is the patient's responsibility to ensure they are available to receive the medication delivery in person. We cannot deliver prescription medications outside the UK.

We take no responsibility for orders that aren't delivered because the patient was not present at the registered address to receive the delivery. It is your responsibility to ensure your address is correct, complete and up to date in advance of placing your order. We are not liable for incorrect or incomplete addresses provided by the customer.

For cold chain deliveries, products are shipped in temperature controlled packaging. It is the responsibility of the patient to ensure they read and comply with storage and usage instructions.

If your order is delayed, check your tracking number or contact our customer care team. We have no liability for items that are not received by you after we have dispatched them. If you are not the person signing for the medications, it is your responsibility to ensure the person delivers them to you. If your order is lost in transit, we will investigate before considering whether to issue a replacement or refund.

Returns, Refunds and Cancellations

According to regulations set by the MHRA and the General Pharmaceutical Council, we are unable to reuse dispensed medication that has left our pharmacy. Prescription and Pharmacy medication can not be returned or refunded once they have been dispatched from our premises. We will make every attempt to cancel an order if requested before it has been dispatched but this can not be guaranteed. You can cancel an order by contacting our customer service team.

If you wish to return a medication to us for disposal, contact the customer service team and we can arrange a collection.

If an incorrect, faulty or recalled medication has been issued, contact the customer service team to come to a resolution. If a refund is appropriate due to a cancellation of an order by the clinical team or customer, this will be processed in 5-10 working days.

Privacy and Data Protection

We take your privacy seriously and follow UK GDPR regulations. Your health data is confidential and only shared with authorised healthcare professionals. We use secure systems to store and process personal information. We never sell or share your data with third-party advertisers.

For full details, please read our Privacy Policy.

Information gathered to set up an account, billing, delivery and queries is only kept for as long as is required. TribElle complies with Data Protection legislation. We will use the information you provide with other information we obtain about you to administer and provide the goods and/or services you request. We will not share your personal information with any organisation other than those directly involved in delivering these services, namely the dispensing pharmacy and the courier service.

Liability & Medical Disclaimers

TribElle is not a replacement for your GP or specialist. Information on our website is for general guidance and should not be used for self-diagnosis. It is your responsibility to ensure the information provided is accurate and you understand our clinical team makes their judgment based on this. We are not liable for any adverse reactions resulting from incorrect medication usage, failure to disclose full medical history and/or ignoring professional advice.

We do not guarantee that our services will always be available without interruptions (e.g., due to maintenance, system failures).

Intellectual Property and Website Use

All website content (text, images, branding) is owned by TribElle. Unauthorised reproduction, copying, or resale of our content or products is strictly prohibited. Misuse of the website (hacking, fraud or spreading false information) will result in account suspension and potential legal action.

Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services means you accept the revised terms.

Complaints Procedure

We endeavour to provide 100% customer satisfaction but if you are dissatisfied with any aspect of our service, you can file a complaint by contacting our customer service team via email or phoning. Providing full details of your complaint, including your order number where applicable. We aim to respond within 5 working days and will investigate the issue thoroughly.

Notification of Errors

If you notice any errors in your order, prescription, or personal details, contact us immediately at contact@TribElle.co.uk. If the error affects medication safety, we will take urgent action to correct it. If we identify an error in your order, we will notify you as soon as possible and arrange a replacement or refund if necessary.

Third-Party Rights

These Terms & Conditions apply only to you and TribElle. No third party has the right to enforce any terms within this agreement.

Accuracy of Information on the website

We strive to keep all information accurate and up to date, including product details, medical guidance, and pricing. However, medical information provided on our website does not replace professional medical advice. TribElle is not responsible for outdated or incorrect information due to external factors (e.g., manufacturer updates, regulatory changes). TribElle provides links from this website to websites that are owned and controlled by third parties such as health resources. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

Compliance and Regulatory Requirements

We comply with UK healthcare laws, including:

• General Pharmaceutical Council (GPhC) Guidelines
• Medicines and Healthcare products Regulatory Agency (MHRA) Regulations
• National Institute for Health and Care Excellence (NICE) Standards
• UK GDPR & Data Protection Act 2018

All consultations, prescriptions, and medication dispensing follow strict clinical governance protocols.