Frequently Asked Questions

What is TribElle?

TribElle is an online pharmacy based in Greater London. We are a team of experienced pharmacists and doctors. Our aim is to provide access to medical products and clinical information you can trust. We provide a service that is convenient, safe and reliable.

Is TribElle a real pharmacy? How can I make sure it’s legal?

TribElle is registered with the General Pharmaceutical Council with the number (https://www.pharmacyregulation.org/registers) Tribelle is authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online through our website www.tribelle.co.uk

Do I need a prescription to order medicine?

TribElle offers a free online consultation which is reviewed by one of our prescribers from the clinical team who will issue a prescription when applicable.

Can I use a prescription from somewhere else?

We don’t accept NHS or private prescriptions. We provide a free online consultation which is reviewed by one of our prescribers from the clinical team who will issue a prescription when applicable.

What is your refund and returns policy?

In line with regulatory guidelines and clinical safety, we can not accept returned medicines once they have been dispatched. These medicines can not be used and will be destroyed. You can take unwanted medicines to your local pharmacy for safe disposal. If you wish to cancel your order, you can do this up to when the order is dispatched. Contact the customer care team to do this. If you wish to cancel your subscription, you can make these changes on your profile settings.

How does TribElle handle confidential information?

TribElle ensures your medical information and order history is kept confidential and only visible to TribElle staff who are authorised to access it.

Will you inform my GP?

We will not contact your GP without your consent. We do encourage you to share your GP details with us so we can inform them or for you to let them know so they have an up to date medical record.

How do I contact your customer care team?

You can contact the customer care team by contact form, email contact@tribElle.co.uk , telephone or live chat.

How do I contact someone from your clinical team?

You can request a call with a member of our clinical team. Email us here or call the customer service team to arrange an appointment.

Is TribElle’s packaging discreet?

All our orders are dispatched in plain, discreet packaging. There is no branding or logos on the packaging. We understand some of our products can be of a sensitive nature and we want you to be comfortable that only you will know what’s in the parcel.